After-sale Service
  • Repair

  • Cleaning

  • Installation

Service Network
Elboni call center
4008 399 588
Philips call center
4008 599 866
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FAQs
  • The air conditioner is not cooling, is it necessary to supplement freon?

    Not necessarily, it may be that the air conditioning room is not clean for a long time, accumulated a lot of dust, too much dust attached to the heat exchanger fins, seriously affecting the heat exchange efficiency, resulting in reduced refrigeration performance. At this time, the inner machine needs to be cleaned first.

  • In the heating process, the outdoor unit sometimes emits white smoke and water flows down. Is it normal?

    Because the outdoor unit is defrosting, the outdoor heat exchanger temperature is very high, when the frost and snow are finished, there will be water vapor generation, forming the so-called "white smoke", which is actually fog; The melting frost and snow form water, which runs down through the water holes under the chassis.

    If it is black smoke or accompanied by a burnt smell, arrange for professional network technicians to serve you.

  • Is it normal that the outdoor unit does not drip during heating?

    When the outdoor air is dry, the temperature is low or the ambient temperature is above 10 degrees, the temperature difference between the temperature of the air conditioner outdoor unit heat exchanger and the ambient temperature is small, generally there will be no frost phenomenon, so there will be no water droplets.

    Ask the user how the heating effect of air conditioning, if the heating effect is abnormal or not, you need to arrange for professional network technicians to serve you.

  • Does the indoor unit during the heating run for some time to stop the air supply?

    This is the air conditioner defrosting. When the air conditioner runs for a period of time, the outdoor condenser will be very thick frost and snow, if the frost and snow can not be melted in time, it will directly affect the heating effect of the air conditioner, so when the air conditioner runs for some time, the system determines that the air conditioner meets the defrosting conditions, it will enter the defrosting procedure, during the defrosting period, the indoor unit will generally stop air supply.

  • What is electric auxiliary heat, is it very power-consuming?

    Air conditioning in refrigeration and heating power consumption generally depends on the power of the compressor, in winter, usually the temperature to rise about 20 degrees, this time it is difficult to achieve the ideal effect by relying on the compressor to do work, the use of PTC electric heating technology air conditioning, can automatically change the heat according to the changes in room temperature and the size of the indoor unit air volume, Thus, the indoor temperature can be properly adjusted to achieve the purpose of rapid and strong heating. Depending on the wattage of the electric auxiliary heat, its power consumption is also different.

     

    You can turn on or off the electric auxiliary heat function by pressing the "Electric auxiliary Heat" button on the remote control or the "Electric auxiliary heat" button on the air conditioning control panel.

Product Manual
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